How to Order

You can order in the following ways.

1. Through our web-site.
Most secure and accurate way of ordering. We do not hold the credit card details in our site. The card payment is made through a secure third party company called SAGEPAY or PAYPAL.

2. Over the phone.
We need the item you want, your address, telephone number, and the card details. All card details will be destroyed after the payment is taken.

3. By fax or by e-mail.
You can send the payment separately by bank transfer or by sending us a cheque. You have to wait until a clear fund is received. Once we receive the clear fund, then the order will be dispatched. For reliable businesses, government organizations, and approved trade account holders, we may dispatch orders with invoices.

Using our web-site

Our web-site is built to provide more information on the products we sell. Our web-site has a shopping cart facility to take orders over the internet.

Ordering through our web-site is easy.
1. You have to choose an item you want to purchase. Please make sure you may need any optional accessories that are shown in the related product page underneath or in a separate page.
2. Please press the ADD TO CART button to add the item in the basket.
3. Please press the CHECKOUT NOW button to choose just one single item. If you need more than one item you have to press CONFIRM button and it will show what is in the basket.
4. To make any change, you have to press BASKET button on the top right hand corder. Then you can change the quantity or remove the item from the basket.
5. Press CONTINUE button to continue shopping or press CHECKOUT NOW button to finalize.
6. You should select the shipping destination in the next page. Choose United Kingdom if you live in the U.K. and choose MAINLAND BRITAIN in the next dropdown menu if you live in the mainland Britain area. This is to calculate the correct delivery charge as sending items to Northern Ireland or other off-shore area is more expensive. For other countries whose province or state name is not listed, please SELECT STATE/PROVINCE IF APPLICABLE button on the top of the list and press NEXT button in the below.
7. You have to agree our terms and conditions to go to the next page after you input your details.
8. Finally you will be directed to the SECPAY payment area where it will take your card details in a secured server. All card details will be encrypted and processes securely.
9. Once the order has been placed and the payment has gone through successfully, then you will receive an e-mail from us automatically confirming the order details.
10. If you do not receive an e-mail confirmation from us, please contact us to cross check.
11. Once we receive the order, we will process it and dispatch your order if everything is clear.
12. For orders with different delivery addresses, or orders from out of U.K. which we cannot verify the address using our system, we may contact you with further security questions.
13. We normally dispatch the order the same day if the order is successfully received to us before 2:00 pm on the day. We also notify by e-mail once we dispatch the order.

HDD based Media Players Firmware upgrade

To upgrade your firmware for any of HDD-based Multi-media players sold in our web-site, please visit the manufacturer web-site as shown in the manual supplied. If you are having difficulty finding the newest firmware or have any question on the firmware upgrade, please send us an e-mail to info@kjglobal.co.uk then we will help you.

DMTECH LCD TV

DMTECH runs their own technical support centre in the U.K.
Therefore, the warranty or any technical support will be provided by DM Technology.
If the LCD TV purchased from us develops a fault within 28 days from the date of purchase, then DMTECH will replace it at their own costs with the equivalent or better model if the same model is not available. (If new TV has been purchased, then a new TV will be provided)
If the TV develops a fault after 28 days but within one year from the date of purchase, then they will collect it and send it after they repair it. Normal turnaround time is about between one and two weeks.
As an official DMTECH LCD TV dealer, we <KJ GLOBAL> will provide other technical support to customers who purchased DMTECH LCD TV from different places as well depending on the conditions.

Drivers and Downloads

If you miss any driver or require a download for the products you purchased from us, please contact us for help.
We reply normally within 48 hours.

How to return

RETURNS POLICY:

Returns and Refunds Policy:

Faulty Goods:
All goods are fully supported by our manufacturers warranty processes. If any goods we supply are found to be faulty within 28 days of delivery then an identical new product or a similar product with better performances (if the same product is not available) will be provided as a replacement as soon as the old product is returned to us. All goods we sell come with one year warranty either by the manufacturer or by us. If we cannot find an exact replacement for the faulty product (due to the product discontinued), then we will supply with a better or a similar product. You have to allow some time for this replacement. To return the product you purchased from us, you should have a RMA (Return Merchandise Authorization) number from us. To get this RMA number, you should register in our e-RMA page (link is in the below) and get authorized.

Any products returned as faulty will be tested on their return.

Returns

Goods Damaged in Transit:
If you notice a box damage when you the item is delivered to you, please inform the driver of this and also make a note of the delivery note. This is required to protech yourself and to enable us to claim for the damage caused by the courier or the delivery service provider. If your goods are damaged in transit, we request that you have to email us about the faulty description with your order details.

Returning with RMA number:
Once you get the RMA (Return Merchandise Authorization) number after submit the RMA request through our e-RMA page as linked in the below and the RMA request has been accepted, you have to send us your fault goods with the RMA Number at your own expense. We will then replace the goods under our warranty policy. If the product has developed a fault within 28 days from the date of purchase though you used the product in good care and as described in the manual, then we will compensate the return postage charge (maximum ¡Ì10.00 or the actual cost incurred, whichever is smaller). If the return postage charge is likely more than ¡Ì10.00 then you have to contact us so that we can arrange the collection from our side. This is limited to mainland Britain customers only. Please note there may be charges in case the driver cannot collect from you at the time and place agreed in advance as we will be charged from the collection company for the waste journey.

Cancelling your Order:
If you have simply changed your mind about your order and you wish to return your goods, then you can do so provided you inform us of this decision within 7 days from receipt of the goods. The goods must not be opened nor used and must be ‘as new’ when returned to us. Some media players can be opened and used for an evaluation purpose only but should be returned in its original mint condition if you wish to return for the refund or replacement with other products. It is important you do not peel off any protective film on the player or do not open the batteries for the remote control or any other accessories from its original packing. Once you’ve informed us of your decision to return goods and we have issued you with an authorisation number to return the goods, you have 7 days to do so at your own expense. Once goods are received by KJ Global, we’ll issue a full refund for the full cost of the goods - less the original delivery charges and the cost of any missing accessories or packaging. If the refund amount is more than ¡Ì100.00, then we will also deduct the card administration fee at 3% of original transaction amount which we have to pay to third parties for the card authorization and the payment processing. If the returned item is in used condition, then we will decline the refund or subject to a minimum of 20% administration charge depending on the returned condition. Refunds can only be processed to your original payment method.

Please note this policy does have some limitations and does not apply to business customers. We do not compensate for any consequential loss. For overseas customers, please contact us for return procedure.

If there is a price drop of the product you purchased from us, we will give you the refund for the amount of price drop as long as the price has been changed within the next seven days from your original purchase date. You should inform us in writing with your order numbers (or our invoice numbers) to qualify for this price drop compensation.

Delivery charges will be incurred for all cancellations once they have been despatched from our warehouse, even if the cost of delivery is included within the price of the unit. We can provide delivery costs upon request.

If goods are received back not in a re-sellable condition, we are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

If a refund is required for a cancelled product this will only be issued via the original payment method and will be processed once the goods are received back into our warehouse and inspected.

We reserve the right to charge a minimum 20% of restocking charge for all goods returned which are found to be not faulty and returned after the 7 day coolling period expired. For purchases made more than 28 days ago, no refund will be given in any case.

Please note
Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation number is only valid for 7 days from the date of issue. Goods sent back without prior returns authorisation will be returned back to you and the cost of this delivery charged to your account.

Refunds
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised after a full inspection of the goods by our Returns department to check for completeness and correct product return.

Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: Agreed refund as per above.

Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories.

Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

Security sealed or blister packed goods cannot be returned once opened, unless faulty.

Other
You will own the goods once we have received your payment in full. Normally we send the invoice together with the goods, but we can send you an an electronic invoice if you prefer. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. Your legal rights are not affected.

Warranty policy

All the products we sell come with one year warranty from the manufacturers.

If the manufacturer (or their technical support centre) is located within the U.K., then normally you have to contact them directly to get the necessary warranty services. If the manufacturer or their technical support is not available within the U.K., then we will provide the necessary warranty services.

Our warranty conditions are RTB (return to base). This means the product should be returned to us at the expenses of the customers, if the product developed a fault while being used by customers. If the product is found not to be faulty, then the customer should be liable for the return postage chage. If the product was D.O.A. (dead on arrival), then we will either collect it at our cost or reimburse the return postage charges. If the product has been used in the normal condition but develops a fault within 28 days from the date of delivery, then we also reimburse the return postage charges. This reimbursement scheme is limited to U.K. customers only.

In case the product goes faulty after one year warranty period expires, then we can still provide the warranty service at an extra cost.
For details, please contact us.