How to return
Returns and Refunds Policy:
All goods are fully supported by our manufacturers warranty processes. If any goods we supply are found to be faulty within 28 days of delivery then an identical new product or a similar product with better performances (if the same product is not available) will be provided as a replacement as soon as the old product is returned to us. All goods we sell come with one year warranty either by the manufacturer or by us. If we cannot find an exact replacement for the faulty product (due to the product discontinued), then we will supply with a better or a similar product. You have to allow some time for this replacement. To return the product you purchased from us, you should have a RMA (Return Merchandise Authorization) number from us. To get this RMA number, you should register in our e-RMA page (link is in the below) and get authorized.
Any products returned as faulty will be tested on their return.
Goods Damaged in Transit:
If you notice a box damage when you the item is delivered to you, please inform the driver of this and also make a note of the delivery note. This is required to protech yourself and to enable us to claim for the damage caused by the courier or the delivery service provider. If your goods are damaged in transit, we request that you have to email us about the faulty description with your order details.
Returning with RMA number:
Once you get the RMA (Return Merchandise Authorization) number after submit the RMA request through our e-RMA page as linked in the below and the RMA request has been accepted, you have to send us your fault goods with the RMA Number at your own expense. We will then replace the goods under our warranty policy. If the product has developed a fault within 28 days from the date of purchase though you used the product in good care and as described in the manual, then we will compensate the return postage charge (maximum ¡Ì10.00 or the actual cost incurred, whichever is smaller). If the return postage charge is likely more than ¡Ì10.00 then you have to contact us so that we can arrange the collection from our side. This is limited to mainland Britain customers only. Please note there may be charges in case the driver cannot collect from you at the time and place agreed in advance as we will be charged from the collection company for the waste journey.
Cancelling your Order:
If you have simply changed your mind about your order and you wish to return your goods, then you can do so provided you inform us of this decision within 7 days from receipt of the goods. The goods must not be opened nor used and must be ‘as new’ when returned to us. Some media players can be opened and used for an evaluation purpose only but should be returned in its original mint condition if you wish to return for the refund or replacement with other products. It is important you do not peel off any protective film on the player or do not open the batteries for the remote control or any other accessories from its original packing. Once you’ve informed us of your decision to return goods and we have issued you with an authorisation number to return the goods, you have 7 days to do so at your own expense. Once goods are received by KJ Global, we’ll issue a full refund for the full cost of the goods - less the original delivery charges and the cost of any missing accessories or packaging. If the refund amount is more than ¡Ì100.00, then we will also deduct the card administration fee at 3% of original transaction amount which we have to pay to third parties for the card authorization and the payment processing. If the returned item is in used condition, then we will decline the refund or subject to a minimum of 20% administration charge depending on the returned condition. Refunds can only be processed to your original payment method.
Please note this policy does have some limitations and does not apply to business customers. We do not compensate for any consequential loss. For overseas customers, please contact us for return procedure.
If there is a price drop of the product you purchased from us, we will give you the refund for the amount of price drop as long as the price has been changed within the next seven days from your original purchase date. You should inform us in writing with your order numbers (or our invoice numbers) to qualify for this price drop compensation.
Delivery charges will be incurred for all cancellations once they have been despatched from our warehouse, even if the cost of delivery is included within the price of the unit. We can provide delivery costs upon request.
If goods are received back not in a re-sellable condition, we are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.
If a refund is required for a cancelled product this will only be issued via the original payment method and will be processed once the goods are received back into our warehouse and inspected.
We reserve the right to charge a minimum 20% of restocking charge for all goods returned which are found to be not faulty and returned after the 7 day coolling period expired. For purchases made more than 28 days ago, no refund will be given in any case.
Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation number is only valid for 7 days from the date of issue. Goods sent back without prior returns authorisation will be returned back to you and the cost of this delivery charged to your account.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised after a full inspection of the goods by our Returns department to check for completeness and correct product return.
Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition: Agreed refund as per above.
Goods received back complete as NEW and unused and in original box and packaging but with accessories missing: You will be refunded the full Invoice price - less delivery charges and cost of accessories.
Goods received back not in a re-sellable condition: We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.
Security sealed or blister packed goods cannot be returned once opened, unless faulty.
You will own the goods once we have received your payment in full. Normally we send the invoice together with the goods, but we can send you an an electronic invoice if you prefer. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you. Your legal rights are not affected.