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Safe and Secure
On Line payment
We use SECPAY
Shop Safe
| How to Order You can order in the following ways.
1. Through our web-site.
Most secure and accurate way of ordering. We do not hold the credit card details in our site. The card payment is made through a secure third party company called SECPAY.
2. Over the phone.
We need the item you want, your address, telephone number, and the card details. All card details will be destroyed after the payment is taken.
3. By fax or by e-mail.
You can send the payment separately by bank transfer or by sending us a cheque. You have to wait until a clear fund is received. Once we receive the clear fund, then the order will be dispatched. For reliable businesses, government organizations, and approved trade account holders, we may dispatch orders with invoices.
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| Using our web-site Our web-site is built to provide more information on the products we sell. Our web-site has a shopping cart facility to take orders over the internet.
Ordering through our web-site is easy.
1. You have to choose an item you want to purchase. Please make sure you may need any optional accessories that are shown in the related product page underneath or in a separate page.
2. Please press the ADD TO CART button to add the item in the basket.
3. Please press the CHECKOUT NOW button to choose just one single item. If you need more than one item you have to press CONFIRM button and it will show what is in the basket.
4. To make any change, you have to press BASKET button on the top right hand corder. Then you can change the quantity or remove the item from the basket.
5. Press CONTINUE button to continue shopping or press CHECKOUT NOW button to finalize.
6. You should select the shipping destination in the next page. Choose United Kingdom if you live in the U.K. and choose MAINLAND BRITAIN in the next dropdown menu if you live in the mainland Britain area. This is to calculate the correct delivery charge as sending items to Northern Ireland or other off-shore area is more expensive. For other countries whose province or state name is not listed, please SELECT STATE/PROVINCE IF APPLICABLE button on the top of the list and press NEXT button in the below.
7. You have to agree our terms and conditions to go to the next page after you input your details.
8. Finally you will be directed to the SECPAY payment area where it will take your card details in a secured server. All card details will be encrypted and processes securely.
9. Once the order has been placed and the payment has gone through successfully, then you will receive an e-mail from us automatically confirming the order details.
10. If you do not receive an e-mail confirmation from us, please contact us to cross check.
11. Once we receive the order, we will process it and dispatch your order if everything is clear.
12. For orders with different delivery addresses, or orders from out of U.K. which we cannot verify the address using our system, we may contact you with further security questions.
13. We normally dispatch the order the same day if the order is successfully received to us before 2:00 pm on the day. We also notify by e-mail once we dispatch the order. |
| HDD based Media Players Firmware upgrade To upgrade your firmware for any of HDD-based Multi-media players sold in our web-site, please visit the manufacturer web-site as shown in the manual supplied. If you are having difficulty finding the newest firmware or have any question on the firmware upgrade, please send us an e-mail to info@kjglobal.co.uk then we will help you. |
| DMTECH LCD TV DMTECH runs their own technical support centre in the U.K.
Therefore, the warranty or any technical support will be provided by DM Technology.
If the LCD TV purchased from us develops a fault within 28 days from the date of purchase, then DMTECH will replace it at their own costs with the equivalent or better model if the same model is not available. (If new TV has been purchased, then a new TV will be provided)
If the TV develops a fault after 28 days but within one year from the date of purchase, then they will collect it and send it after they repair it. Normal turnaround time is about between one and two weeks.
As an official DMTECH LCD TV dealer, we <KJ GLOBAL> will provide other technical support to customers who purchased DMTECH LCD TV from different places as well depending on the conditions. |
| Drivers and Downloads If you miss any driver or require a download for the products you purchased from us, please contact us for help.
We reply normally within 48 hours. |
| How to return If you wish to return, please refer to our Returns Policy for details.
If you think the product is faulty and you wish to receive a replacement, please log-in our e-RMA page under our Returns Policy page and submit the details. Then you will receive the RMA number from us. Once you receive the number, please write down this number clearly on the outer package and send to us to our Returns Department, KJ GLOBAL LIMITED, 276 EWELL ROAD, SURBITON, SURREY, KT6 7AG.
Once we receive the item, then we will replace it if we cannot repair it.
Normal turn around time is about one week. But in exceptional cases, we have to send to the factory if a replacement item is not available or the item has outer damages or scratches (as we cannot sell those if they are repaired later).
If you wish to return an item for the refund under our 7 days money back guarantee, please follow the same procedure as above. Please make sure you should send all the accessories without removing the protective films or any pouch to us in its original good condition. This is important as we have to sell these again. If they are clearly used condition, then we may refuse the refund or we have to deduct further as we can sell only as a second hand item at discounted prices.
Return postage charge should be covered by the customers unless agreed otherwise. If the product is DOA (dead on arrival) or the product developed a fault due to a fault from the manufacturer, then we will reimburse the return postage charge. But this reimbursement will not apply to customers who return items for the refund.
If you have further question on our returns policy, please contact us for more details. |
| Warranty policy All the products we sell come with one year warranty from the manufacturers.
If the manufacturer (or their technical support centre) is located within the U.K., then normally you have to contact them directly to get the necessary warranty services. If the manufacturer or their technical support is not available within the U.K., then we will provide the necessary warranty services.
Our warranty conditions are RTB (return to base). This means the product should be returned to us at the expenses of the customers, if the product developed a fault while being used by customers. If the product is found not to be faulty, then the customer should be liable for the return postage chage. If the product was D.O.A. (dead on arrival), then we will either collect it at our cost or reimburse the return postage charges. If the product has been used in the normal condition but develops a fault within 28 days from the date of delivery, then we also reimburse the return postage charges. This reimbursement scheme is limited to U.K. customers only.
In case the product goes faulty after one year warranty period expires, then we can still provide the warranty service at an extra cost.
For details, please contact us. |
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